Terms of Sales

www.shiori.fr , hereinafter referred to as "the Site", is an online sales site for Japanese tableware and artisanal products, registered by Mrs. Atsuko BLANCHET as a micro-enterprise under the trade name Shiori Registered in the trade and commerce register companies under number 885 220 756 R.C.S. Grasse, hereinafter referred to as “The Seller”

The purpose of these general conditions of sale is to inform any person wishing to make a purchase via the Seller's Site, hereinafter referred to as "The Customer".

By these General Conditions of Sale, the Customer is prohibited from any purchase for resale, within the meaning of article L 110-1 of the Commercial Code.

The Customer must be at least 18 years old and have the legal capacity or hold parental authorization allowing them to place an order on the Site.

The acquisition of a product through the Site implies full acceptance by the Customer of these General Conditions of Sale. These will prevail over any other general or specific conditions of the Customer.

The Seller reserves the right to modify these General Conditions of Sale at any time. It is, however, agreed that the Conditions applicable to the Customer will be those in force on the date of their order on the Site.

These General Conditions of Sale are the exclusive property of the Seller. Any reproduction, even partial, is strictly prohibited.

1.1. The prices of our products are indicated in euros including tax, subject to a change in the French VAT rate. Prices are indicated excluding shipping costs, invoiced in addition to the price of the products purchased depending on the amount of the order.
1.2. All orders regardless of their origin are payable in Euros.
1.3. The Site reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the orders subject to availability on that date. This modification will be notified to the buyer before any order.
1.4 Concerning sales made outside the European Union, customs clearance, payment of various duties or taxes are the exclusive responsibility of the customer.
1.5 The products are invoiced on the basis of the prices displayed on the site at the time your order is placed, subject to availability of the products ordered at that time.
1.6. The VAT rate (20.0%) indicated on the order form is that applicable on the day of the order.

All products acquired on the Site remain the property of the Seller until full payment of the price.

Orders placed on the Site are subject to several stages which are all validations by click to be carried out by the Customer. Final validation during the order process amounts to an agreement to accept the information linked to these General Conditions of Sale.

The consumer must be informed by the Seller of the essential characteristics of the good, before concluding the contract. This being said, you declare that you have read and accepted these General Conditions of Sale before placing your order.

When the customer validates his order, this validation constitutes acceptance of these General Conditions of Sale. Its application cannot be called into question, unless withdrawn within 14 days from receipt of the order.

The seller undertakes to confirm the Customer's order by means of an acknowledgment of receipt sent by e-mail within 48 hours. This will specify the content of the order, its cost, the method of payment chosen as well as its delivery terms.

Unless proven otherwise, the data recorded on the Site which remains archived by the Seller constitutes proof of all transactions carried out by its customers.

The products offered for sale by the Site are those which appear on the Site, on the day of consultation of the Site by the Customer within the limits of available stocks. Our product offers and prices are valid as long as they are visible on the Site, while stocks last. For products not stocked in our warehouse, our offers are valid subject to availability from our suppliers. In this context, information on product availability is provided to you at the time of placing your order.
This information comes directly from our suppliers, errors or modifications may exceptionally exist. In the event of product unavailability after placing your order, we will inform you by e-mail or by post as soon as possible.

Furthermore, modifications may exceptionally exist in the case of simultaneous orders for the same product by several customers, particularly for unique pieces. If the ordered product is already sold, the seller undertakes to reimburse the entire price collected. The site incurs no responsibility in the event of stock shortage or unavailability of products for orders not yet accepted by the Seller.

9.1 General
Products purchased on the Site are shipped according to the delivery times defined in the “DELIVERY & RETURNS” page of the Site following validation of payment. The products are delivered to the delivery address you indicated during the ordering process.

9.1 Force Majeure
The Seller will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, in particular of postal services and means of transport and/or communications, fire, floods, equipment failure or breakdown, or due to the actions of the buyer.

9.3 Delivery problem
The products will be sent by La Poste. The Seller declines all responsibility in the event of excessive delivery time due to postal services, as well as in the event of loss of ordered products or strikes. Transport risks are borne by the Customer, who must make a reasoned protest to the postal services within 3 working days of delivery. Furthermore, it is specified that ownership of the products ordered will only be transferred to the Customer upon full payment of the invoiced price, delivery costs included.

We thank you for contacting us in the event of a delivery problem by e-mail to contact@shiori.fr. 
Any complaint made after this period will release the Seller from all liability.
The Seller reserves the right to ask the Customer to return the defective product. Return costs will be borne by the Customer unless the return is due to an error on the part of the Seller. If the aforementioned conditions are met, the Seller will then either exchange or reimburse the defective product(s).

9.4 Delivery area
Products purchased on the Site can be delivered in France, the European Union and Switzerland.
The Products are shipped to the delivery address that the Customer indicated during the order process. 
In the event of an error in the wording of the Customer's contact details, the Seller cannot be held responsible for the impossibility of delivering the product(s) ordered.

9.5 Transportation costs  
When entering the order on the Site, the Customer must choose the delivery method and the delivery location.
The amount of delivery costs is calculated according to the destination as well as the delivery method chosen. 

Unless otherwise provided, delivery is made to the address indicated by the Customer when ordering. In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.)

The Seller undertakes to reimburse you or exchange products that do not correspond to your order. In this case, we thank you for reporting this in detail in writing and returning the product(s) to us. The Seller will exchange or refund the product(s). The request must be made within 14 working days of delivery. Any complaint made outside this deadline cannot be accepted. The products must be returned to us in the condition in which you received them with all the elements delivered. Shipping costs will be refunded to you following your request.
In any case, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects. The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided for in article 5.
All specific provisions relating to the delivery of the order are detailed in the “DELIVERY & RETURNS” page of the site, a part which may be detailed on an annex page depending on the navigation methods.

The following payment methods are accepted: credit cards and bank cards (Visa®, MasterCard®, American Express®) via the secure platform implemented by Stripe (https://stripe.com/fr) and Paypal.
In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.
Any order placed on the Site implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the Site.
Your order will only be shipped after verification of your payment method and receipt of debit authorization from your card.

Reimbursements for products in the cases referred to in article 5 will be made within a period of less than or equal to 30 days after receipt of the products by us.
Reimbursement will be made at your choice by re-crediting your bank account or by bank check addressed to the name of the customer who placed the order and to the billing address.
No cash on delivery will be accepted for any reason.

For payment by credit card, our site is subject to a security system developed by Stripe and Paypal: this platform and its title are presented when you place your order.

The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. Failure to provide information implies automatic rejection of the order.

The products offered comply with current French legislation and the standards applicable in France. The Seller cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.). It is your responsibility to check with the local authorities the possibilities of import or use of the products or services you plan to order.
The photographs and graphics reproduced and illustrating the products presented are given for information purposes only. The Seller cannot be held responsible for non-performance of the contract, in the event of force majeure, stock shortage, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire. In the event of purchases on a professional basis, the company will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of opportunity, damage or costs, which could arise due to the purchase of products. The Seller cannot be held responsible for any indirect damage which may arise as a result of the purchase of the products.
The seller cannot be held responsible in the event of the absence of the recipient upon delivery of the products and/or in the event that the Customer (or the person designated by the latter) collects late or does not collect the products from the carrier. after the latter has delivered a notice to the recipient.

This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

All content present, such as texts, graphics, logos, images, photographs, videos present on this site are, unless otherwise stated, the exclusive property of the Seller, which does not grant any license or any right other than that of consulting the site.

All information in your Account is only used within the framework of your commercial relationship with the Site. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner STRIPE. The Site uses cookies (connection cookies) which the user is informed of when arriving on the website and which allow information relating to the computer's navigation on the website to be recorded. These cookies are only installed after acceptance by the user, continued navigation on the website constitutes acceptance. The user can oppose the use of these cookies by configuring their browser, knowing that access to certain services may require the user's prior acceptance of cookies.