Deliveries & Returns

Please note that we only deliver to the European Union and Switzerland.

Shiori undertakes to deliver the ordered parts as quickly as possible. To ensure these deadlines are met, please provide accurate and complete information regarding the delivery address. The mobile phone number and email address are also essential for delivery.

If you have any special requests regarding the delivery of your package, contact us at contact@shiori.fr

Deliveries are ensured by Colissimo. Delivery times vary depending on the availability of the products ordered and the location of delivery.

France, Monaco, Andorra

Colissimo against signature (less than 250g): €7.65
Colissimo against signature (from 250g): €9.85

Delivery times: 3 to 4 working days

Overseas Area

Colissimo: €11.90
Delivery times: 6 to 7 working days

European Union and Switzerland

Colissimo: €13.90
Delivery times: 4 to 8 working days

 

Shiori is not responsible for any customs duties or taxes on international shipments, nor responsible for any delays associated with the import process.

 

RETURNS

If you are not satisfied with your item, you may return your purchase undamaged and unused within 14 days (the date indicated by the carrier is deemed authentic). The customer is responsible for shipping costs associated with returning an undamaged item. Return costs will be deducted from the amount refunded. Returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; Any merchandise arriving damaged, chipped or broken cannot be refunded.

If you wish to return an item, please contact us first at contact@shiori.fr for advice.